Powering seamless operations and standout service

u@Cloud

is next-gen utility solution combining decades of industry experience with advanced technology to streamline end-to-end operations for efficiency, scalability and customer satisfaction.

professionals analyzing data on a screen

Elevate your business 

  • Flexible deployment: SaaS or on-premise solution.
  • Open-source architecture: No vendor lock-in.
  • Comprehensive lifecycle management: From pre-contracting to billing and collections.
  • Automation-driven: Integrates RPA for repetitive tasks.
  • Integration: Large number of system integration.

Proven impact in numbers

3M+
Contracts managed per month.
125k
Billings processed every day.
75k
Payments handled daily,
ensuring seamless financial operations.
55%
Tasks automated,
resulting in significant reductions in manual errors and processing times.

Key features

  • Flexibility: SaaS and On-Premise operation models.
  • Open source: No vendor lock-in ensures control and adaptability.
  • Multi-tenant and multi-language: Designed for global and local operations.
  • Automation: RPA for repetitive tasks, boosting efficiency.
  • Integrations: Compatible with SAP, Microsoft, and ERP systems.
  • High availability: Disaster recovery and redundancy ready.
  • Data analytics: Integrated BI tools for actionable insights.
  • Customer-centric: Self-service portals and apps.
Engineer working on multiple screens - u@cloud

Powerful modules for every need

  • CRM and customer care: Manage customer interactions and service requests seamlessly. Efficiently oversee customer interactions and service requests, ensuring smooth and streamlined management processes.
  • Billing and invoicing: Automate calculations and ensure compliance, ensure compliance, and custom fit automate calculations to fulfill utilities business rules.
  • Debt management: Streamline and accelerate collections with AI tools for service suspension and payment tracking, to ensure timely payments.
  • Web portal and app: Provide customers with intuitive self-service capabilities, allowing access to information, anytime and anywhere, 24/7.
  • Market data integration: Enable real-time data exchanges with market operators (only to electricity) and other relevant sources of information.
  • Reporting and BI tools: Empower decisions with actionable insights, saving time for what really maters: the core of the business.
  • Meter management and telemetering: Efficiently manage meter readings and equipment with mobile support with detailed data, usage patterns or outage/fraud detection.
  • Collections and payments: Facilitate a range of payment options for each customer individual need convenience.

Why choose u@Cloud? Revolutionizing utilities management

Streamline your operations
  • Automate repetitive tasks and workflows using Robotic Process Automation (RPA), enabling your team to focus on strategic goals.
  • Eliminate inefficiencies and reduce reliance on manual interventions, with AI actions, ensuring faster service delivery and increased accuracy.
Enhance customer satisfaction
  • Empower customers with intuitive self-service portals and mobile apps for account management, payments, and service requests.
  • Provide proactive communication through automated SMS, directed campaigns and email notifications, keeping customers informed and engaged.
Drive cost efficiency

Save operational costs with automation-driven processes that reduce overheads and improve resource allocation.

Benefit from an open-source architecture that eliminates vendor lock-in and reduces software maintenance expenses and accelerate process improvements.

Achieve regulatory compliance
  • Ensure your operations align with industry regulations and standards (national or international), minimizing risks and penalties.
  • Built-in compliance and audited tools support seamless adherence to market rules and data privacy requirements.
Scale with your business
  • Handle growing customer bases effortlessly with multi-tenant, multi-language, and globally deployable infrastructure.
  • Process millions of contracts, payments, and invoices daily without compromising on speed or accuracy.
Data-driven decision-making
  • Leverage integrated Business Intelligence (BI) tools to gain actionable insights into operations, customer trends, and financial performance.
  • Make faster, smarter decisions with dashboards and analytics that bring on-time clarity to your business, supported by a dedicated team of specialized consultants, closely associated with the decision-making process.
AI-driven innovations
  • Utilize AI combined with out consultancy knowledge and experience, for intelligent resolution of invoice anomalies, debt recovery optimization and enhanced processes.
  • Optimize energy operations with AI-driven solar surplus management based on weather forecasts.
solar panels and wind turbine in a sunflower field

U@Cloud-EMS - Electric Mobility Solution

A fully digitalized interface solution that uses integrated apps and systems to simplify EV charging, billing and payments. With a cross-selling platform at its core, it enhances the user experience through streamlined, hassle-free interactions—delivering a seamless “Stop, Charge, Pay, Go” journey.

Key Features:

  • End-to-end digital interface via integrate mobile apps
  • Embedded cross-selling engine to unlock new revenue streams
  • Seamless systems integration for real-time data and process automation
  • Simplified workflows for energy providers and brokers
  • Accelerated deployment with a plug-and-play : “Stop, Charge, Pay, Go” model
u@Cloud is the company's main business tool and, for over 20 years, it has ensured a high-quality service. This has enabled innovation, simplification and automation of business processes, improvement of digital channels, and the provision of remote metering and real-time alerts — increasing satisfaction among both employees and customers.

Águas de Coimbra